What is the role of our factor today?
For a long time, the role of the factor was not limited solely to the processing and distribution of mail and parcels. Indeed, it had a multi-service function that also aimed to execute solidarity actions and help its customers when needed. When he solicited his help, he answered present and was always there to assist him.
Today, POST has decided to re-emphasize the role of its factors by assigning them new tasks, aiming to be ever closer to customers. Thus, your factor accompanies you throughout your daily life to simplify your life and brings you the products and postal services you need at home .
Discover now the new role of your factor ...
Pack and ship your shipments from your home
Not only does your postman bring you your mail at home, but he can also take care of the postage and the deposit of your mailings. If you do not have time to go to a post office, simply ask him to do it for you. In this way, your postman can provide you with postal products, on simple request:
- Packaging for your shipments available in several formats: the range of pre-paid envelopes for Luxembourg and Europe Ready2Post, or the range of packaging for your PostPack packages, to be franked according to the weight, size and destination of your shipment.
- Stamps: to Luxembourg, Europe and the World.
Do you need help to clear your shipments? It tells you the number of stamps to affix , depending on the category of your shipment (XS, S, M, L, XL or XXL), its weight and destination and the postage price . It is also possible for you to deliver your shipments, including your recommended , and he will arrange to post them for you.
Our little +: do not hesitate to ask a label FollowMe to track your shipments easily to their destination. Simply put it on your shipment (maximum 2kg) before shipping. Then go on www.trackandtrace.lu and follow your shipment by indicating the complete tracking number on your slip.
Keep or forward your mail
If you are going on holiday or moving, make a request for custody or return of mail with your postman during his tour, simply by providing an ID. All you have to do is complete the form and indicate the start date of the service.
With these services, you will be able to:
- Keep your mail for the duration of your absence ,
- Have your mail redirected to another address.
Our second small + : you can also stop distributing your newspapers for the duration of your choice. For more information, do not hesitate to consult our pages dedicated to the Keeping of Shipments or the Redirection of Shipments .
Withdraw money through your postman
Your postman can also withdraw money from your CCP account for you (limited amount per day) and bring it home. Similarly, you can ask him to deposit money into your CCP account for you.
Our last little +: You can order, from your postman, money in rolls (daily amount limited). It's both convenient and fast!
All these products and services are delivered to your home during the tour following your request. So do not hesitate and simplify your life by calling on your postman, he is here to help you!
This article was written in collaboration with POST Luxembourg
